Feedback
We highly value your opinions and suggestions. You may provide feedback through the following channels:
- Customer Service Hotline: 416-800-7132
- Email: familyholiday01@hotmail.com
- Online Customer Service: 7 days/week 10:00-21:00
Quality Supervision
To ensure service quality, we have established a comprehensive quality supervision system:
- You can file complaints via phone, email, or in-store visits
Liability Attribution
Before purchasing any product on Family Holiday Travel platform, you are responsible for reading all related information and declarations including but not limited to: product pricing, itinerary details, departure location, tour cost breakdown, pre-departure notices, cancellation and refund policies, and other product-related information. Your successful purchase will be deemed as having carefully read, fully understood, and completely agreed to all aforementioned information.
Contact Information Requirements
When placing an order, please ensure providing accurate and functional contact information including phone numbers and email. Family Holiday Travel shall not bear any costs or liabilities arising from missing contact details, failure to check messages/emails promptly, or non-response to our communications that result in untimely delivery of travel information.Safety and Health Declaration
You should select destination activities within your risk tolerance and assume responsibility for your safety. For high-risk activities (e.g., snorkeling, surfing, rafting, horseback riding, rock climbing) or pre-existing medical conditions (e.g., cancer, cardiovascular diseases, hypertension, epilepsy, pregnancy), you must ensure physical fitness through medical examination before booking. Family Holiday Travel bears no responsibility for any resulting accidents or consequences.Age Restrictions
Participants must be at least 18 years old. Minors require parental/guardian accompaniment. Some hotels require guests to be 21+ for independent check-in, which will be specified in tour requirements.Force Majeure Clause
Family Holiday Travel shall not be held responsible for extra expenses/losses caused by uncontrollable circumstances including transportation delays, natural disasters, wars, political unrest, extreme weather, earthquakes, lost documents, or strikes. No refunds/compensations will be provided for such cases.Product Terms & Conditions
All hotel/transportation ticket terms are subject to final announcements by relevant suppliers. Family Holiday Travel reserves the right to modify itineraries when necessary to ensure safety and comfort.Participation Eligibility & Cancellation Rights
Family Holiday Travel reserves the right to cancel any participant's eligibility without refund. All post-departure actions are unrelated to our company.Terms of Service
Please carefully review the following terms of service that constitute our agreement with users:
Family Holiday Travel Client Notice
Dear clients, please carefully read this notice before booking any tours or products on Family Holiday Travel (www.familyholiday.ca) to fully understand mutual rights and responsibilities.
By using our services, you acknowledge having read, understood, and agreed to all terms herein, including future updates. Family Holiday Travel retains final interpretation rights.
Customer service hours follow Eastern Canada Time.
Travel Rights
Guides may recommend optional activities. We suggest active participation for smooth itinerary execution. You have the right to protest any contractual breaches. Please resolve disputes amicably with guides first and contact us promptly for mediation. Post-trip complaints without evidence may be dismissed.
Itinerary components are provided by vetted local partners. Family Holiday Travel is only responsible for described hardware standards, not service quality or force majeure factors.
Tour Participation Age
Participants must be 18+ to join independently. Minors require parental/guardian accompaniment. Some hotels require 21+ for independent check-in as specified.
Your Responsibilities
You are responsible for thoroughly reviewing all product-related information before purchase. Successful ordering constitutes full acceptance of all terms.
Ensure providing accurate contact information. Family Holiday Travel bears no responsibility for costs arising from communication failures.
Assume personal safety responsibility when selecting activities. Medical clearance required for high-risk activities or pre-existing conditions. No liability for resulting incidents.
Privacy & Data Collection
Family Holiday Travel exclusively collects and owns your information (name, address, payment details, etc.) for order processing and service improvement. We never sell/share data. Maintain confidentiality of your login credentials.
Our privacy/security policies form part of this agreement, granting us usage rights to specified data.
Travel Insurance
We strongly recommend purchasing medical, trip cancellation, and baggage insurance. Family Holiday Travel provides no insurance coverage and assumes no liability for accidents, losses, injuries, delays, or disputes with third-party suppliers.
Passport & Visa
You are responsible for carrying required travel documents. Different nationalities have varying entry requirements. We don't retain documents or notify country-specific regulations. Bear all costs from documentation issues.
Comply with all destination country laws/regulations. Family Holiday Travel assumes no liability for fines from legal violations.
Thank you for your understanding and support. Wishing you a pleasant journey!
Privacy Policy
Family Holiday Travel's privacy and security policies form part of this agreement, granting us usage rights to specified data.
Personal Information We Collect
We may collect/store the following categories of personal information:
- Identity Data:Including name, surname, username, or similar identifiers.
- Financial Data:Bank accounts and payment card details.
- Technical Data:IP address, login data, browser type/version, timezone, device information.
- Profile Data:Username/password, purchase history, preferences.
- Audio/Video Data:Call recordings and public area CCTV footage.
- Electronic Data:Chat logs, SMS, multimedia content.
- Usage Data:Information about website/product/service usage.
- Geolocation Data:Location information when device permits.
- Marketing/Communication Data:Marketing preferences and communication records.
- Recruitment Data:Contact details, employment history, health information.
SMS Data Sharing Policy
SMS consents and phone numbers will never be shared with third parties.
Our Data Retention Period
We retain personal information only as necessary for collection purposes, including legal/accounting requirements. Data will be securely deleted/anonymized when obsolete.
Personal Information Disclosure
We may share information with:
- Family Holiday Travel Group
- Third-party service providers
- Professional advisors (lawyers, bankers, auditors)
- Regulatory authorities
- New owners during business transfers
Consent
We obtain consent for data collection/use/disclosure as required by law. Service usage implies reasonable consent.
Your Rights
Under privacy laws, your rights may include:
- Accessing/correcting personal information
- Withdrawing consent (subject to legal limitations)
- Understanding data processing practices
- Filing privacy complaints
Cookie Policy
We use cookies to personalize website experience. Manage settings via browser.
Disclaimer-Easy Life
Dear Platform Users:
Thank you for using our local life service platform (hereinafter referred to as 'the Platform'). To protect the legitimate rights and interests of the platform, merchants, and users, please carefully read this disclaimer before using the platform. By registering, logging in, or using the platform services, you are deemed to have fully understood and agreed to all contents of this disclaimer.
1. Nature of Platform Services
This platform only provides information publishing, transaction matching, and community interaction services between users and merchants. It does not directly participate in merchant operations or user transactions. The platform assumes no responsibility for the quality, legality, or authenticity of goods or services provided by merchants, and such responsibilities are borne by the merchants themselves.
2. Merchant Entry and Operational Responsibilities
When merchants enter the platform, they should ensure that their qualifications, goods, and service information are true, legal, and valid.
Transaction disputes between merchants and users (such as product quality, service disputes, refunds and returns) should be resolved through negotiation between merchants and users. The platform does not assume mediation or compensation responsibilities.
If users suffer losses due to merchant false advertising, illegal operations, or illegal activities, users should directly seek accountability from merchants. The platform assumes no joint liability.
3. User Responsibilities
Users should judge for themselves whether the goods or services provided by merchants meet their needs. The platform is not responsible for transaction results.
When users conduct offline transactions or receive services, they should enhance safety awareness. The platform assumes no responsibility for personal or property losses caused by personal negligence.
Users must not use this platform to engage in illegal, irregular, or activities that infringe on others' rights and interests. Otherwise, the platform has the right to terminate services and reserves the right to pursue legal liability.
If customers engage in malicious or false advertising that damages the platform's reputation, the platform will pursue legal liability.
4. Information Authenticity Disclaimer
Merchant information, user reviews, and other content on the platform are published by merchants or users themselves. The platform cannot guarantee 100% accuracy or reliability.
Users should carefully verify information. The platform is not responsible for losses caused by incorrect or misleading information.
5. Force Majeure Disclaimer
The platform assumes no compensation responsibility for service interruptions or data loss caused by force majeure factors such as natural disasters, network failures, or government policy adjustments, but will make efforts to minimize impact.
6. Scope of Disclaimers
The platform assumes no responsibility for the following situations:
- Losses caused by improper user operations or third-party reasons (such as payment platforms, logistics companies);
- Disputes arising from private transactions between users (not through the platform's regular process);
- Data leaks or property losses caused by network security issues such as hacker attacks or virus spread.
7. Terms Modification and Interpretation Rights
The platform has the right to adjust this disclaimer according to laws and regulations or operational needs. After adjustment, users will be notified through announcements and other means. If users continue to use the platform services, they are deemed to agree to the modified terms.
Warm Reminder: When using the local life platform, if disputes arise, you can contact platform customer service for communication assistance, but the final responsibility attribution is borne by the relevant parties themselves.
Disclaimer
Warm Reminder: Easytrip is operated by Warm Holiday Ltd. Specific product services are provided by qualified service providers. If you ('User' or 'You') access, book, or use products or services (collectively 'Services') on this website, websites of FAMILY HOLIDAY TRAVEL INC. affiliates, or other provided mobile applications/software (hereafter 'Platform'), you are deemed to accept this disclaimer. Please read carefully, especially bolded sections. Discontinue access/use immediately if you disagree.
You fully agree and acknowledge that,the Platform aggregates travel service information from qualified hotels, ticketing agencies, visa services, cruise services, car rental services, and travel agencies for user reference, and facilitates bookings with these providers. Despite providers' best efforts, market changes and factors beyond reasonable control may cause sold-out items/pricing errors in your orders. The Platform bears no responsibility for service defects but will assist in resolving issues with providers.
You fully understand and agree that,automated search results (generated by keywords/clicks) regarding prices/inventory may contain inaccuracies due to caching limitations or non-intelligent retrieval methods. You exempt the Platform from liability for such inconveniences.
product ratings/recommendations/risk alerts are for reference only. The Platform doesn't guarantee their accuracy/completeness and assumes no responsibility for recommended sites/services.
You fully understand and agree that,You purchase existing travel products or services or new products and services through the Platform, and should fulfill relevant obligations and enjoy relevant rights according to the instructions/regulations/policies displayed on the relevant webpage. These instructions/regulations/policies, together with this disclaimer, constitute the overall agreement between you and the Platform. You must strictly comply with it.
You fully understand and agree that,content (images/opinions) published via Platform services represents individual views, not the Platform's. You alone judge content appropriateness and assume all risks.
the Platform serves as an online marketplace for travel providers (flights, hotels, tours, visas, cruises, car rentals) to display bookable services. Providers self-upload information (e.g., hotel descriptions/images) and bear full legal responsibility. Providers independently update prices/availability.
You fully understand and agree that,when booking services (flights/hotels/visas/cruises/tours/etc.), full payment completes purchase. You bear all risks from price/availability changes before payment completion. Payment failures due to network/bank errors (non-Platform causes) are your responsibility.
Promptly save/backup your text/images/other information,You fully understand and agree that,as the Platform assumes no liability for data loss/deletion/damage from storage limitations, device failures, updates, or attacks.
the Platform doesn't guarantee uninterrupted service. Under applicable law, it disclaims liability for interruptions/defects caused by viruses, hacking, system instability, networks, hardware/software failures, user location/shutdown/errors, or unauthorized access.
the Platform isn't liable for service interruptions from force majeure or uncontrollable causes but will minimize user impact.
This disclaimer shall be interpreted under Canadian law. Conflicting terms will be reformed to nearest lawful effect, while valid terms retain full force.
Ordering Guide
Follow these easy steps to complete your order:
- 1. Select Destination and Dates
- 2. Fill in Order Information
- 3. Choose Payment Method
- 4. Confirm Order to Complete Booking
Branch Locations Map
Use sitemap to understand website structure.
FAQs
Common user questions and answers:
Itinerary Description
Detailed Travel Arrangements:
Assembly Requirements
Arrive 5-10 minutes early. Latecomers must meet group at next stop. Contact us for emergencies.
Itinerary Standards
We reserve rights to adjust itineraries for safety/comfort. Participants must comply.
Cancellation/Changes
See specific policies in product details. Fees apply for changes/cancellations.
Change requests subject to availability. Final decision by company.
Fairmont Hotel bookings are non-refundable/non-changeable.
Tour packages/flights/hotels follow supplier policies. Check details when booking.
Hotel Accommodations
Single/double rooms have 1/2 beds. Triple/quad rooms have 2 beds.
Children
Child policies vary by tour. See specific itineraries.
Other
Final confirmation receipt prevails if website discrepancies exist.
Visa
Contact our customer service representatives